Booking Policy

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Booking Policy

All quotes are valid for 30 days only and then subject to reassessment.

As a candidate for an SMP Hairline Recreation treatment, we will be building the appearance of hair follicle fullness and designing a customised new hairline for you, as well as adding density to your crown and temples as needed.

Over 2-4 sessions, thousands of hair follicles are replicated using microneedles, carbon based ink and a detailed “dotting” tattoo method to deposit ink into the papillary layer of skin, just below the epidermis. The ink, needles and gun used differ from that of traditional tattoos and are specialised for SMP so you won’t see any bleeding or discolouration of ink – only crisp, clear impressions, thus creating the most natural and undetectable results.

Our standard procedure is to perform an online and/or in person consultation followed by your initial appointment, where we create the base of your SMP treatment. All ink starts with the base colour black and is diluted to match your hair colour at the root on the greyscale. Your hair colour and skin tone are taken into account for an overall flawless treatment blend.

In your initial session, the replicated hair follicles, or “dots” are placed further apart for us to gauge correctly how the pigment settles into your skin, and allows us to adjust from there.

We then perform second, third etc treatments to blend and add density to the results of your first treatment. Should further blending be required, we will schedule you in for an additional session accordingly. How the skin accepts the pigment is a major factor in determining the final number of treatments required, and varies from client to client.

  • To provide a full SMP treatment to your hairline and/or crown, blending to match your natural hair’s shade at the root and density.
  • Following treatment completion, one refresh session is included within 12 months should you experience any unevenness, additional hair loss, or wish to make changes to your hairline.
  • Additional sessions outside of your quoted treatment will be at a rate of $300 per session.
  • Refresh sessions outside of the one included session (within 12 months) are at a rate of $300 per session anytime.
  • On the day of your treatment you will be required to arrive with your hair clean, dry, and shaved to the style you intend to wear going forward. If having a full hairline recreation on bald head, this will require you to wear your hair at a 0 to 0.5 length going forward to ensure a seamless blend, as this treatment is permanent. Please do not WET shave your hair for 24 hours prior to treatment. This allows your natural hair follicles to be more visible, allowing us to match the colour, size and density. We will then recreate your hairline to suit your specific requirements, as well as blend into your temple regions and crown as needed. If needed we will shave your hair down to an appropriate length for you on the day of treatment(s).
  • Your frontal hairline will be designed to suit your personal requirements, face shape, natural hairline etc prior to starting the procedure. The options range from soft and staggered, to crisp and defined, the choice is entirely yours.
  • The SMP treatment will blend into your current hair follicles to accommodate any future hair loss and ensure a seamless transition.
  • Please read and follow the attached treatment CARE PLAN carefully to ensure your best results.
  • You’ll be required to complete a short basic Personal/ Medical Questionnaire and Consent Form on the day of your treatment. You must be honest and as accurate as possible. Misleading or false information could affect the outcome of your treatment and you may be refused treatment.
  • Our suggestion is to allow 7-14 days in between treatment sessions to allow the pigments to settle and skin to heal. This will help us fully gauge how your skin reacts and adjust accordingly.
  • The pigment deposited during the treatment may take up to 7-10 days to fully settle.
  • Redness occurs anywhere from 2 – 48 hours following treatment. A loose fitting hat may be worn.
  • The amount of pain you experience during treatment varies from person to person but is described as a 2-5/10 depending on the area of your scalp.
  • You must arrive alone to your appointment, please do not bring guests. Children are not permitted in the tattoo studio, all persons must be 18+ as per VIC GOV regulations.

Date changes & cancellations

Our artists are booked out months in advance – when you forget your appointments or fail to reschedule with enough notice, we miss out on an opportunity to fill that time slot, and our standby clients miss the chance to receive their treatments earlier. Due to the time sensitive nature of multiple sessions per treatment, the following terms have been set to take our artists’ and other clients’ time into consideration:

  • You will receive an email and text reminder 7 days and 72 hours before all appointments.
  • Please confirm your appointment via the email link.
  • Please give a minimum of 48 hours notice for date changes by calling, emailing or texting us.
  • ALL date changes or cancellations within 48 hours of your appointments will be charged a strict $200 rebooking fee due via invoice before your next appointment is confirmed. No exceptions.
  • All changes to appointments will be rebooked subject to Inkd SMP availability. We will do our best to accommodate you but we cannot guarantee your desired dates and times within a certain time frame once your initial appointments have been changed, especially for weekends.
  • For change of mind and treatment cancellations please note deposits and all treatment payments remain non refundable at any time.

We understand that plans change and will allow for a total of 2 date changes for your treatment. When clients continuously reschedule week after week, only to make last minute changes, this takes away opportunities from our other clients as well as our artists – 48 hour date change policy still applies.

  • Session 1 : Outside of those 2 date changes, any further changes will result in loss of deposit. You will need to be reassessed for a new quote.
  • All other sessions : If 2 date changes are exhausted, a $200 rebooking fee will apply.

No shows

  • A no show of your first appointment will result in a full loss of your deposit. Your treatment balance will increase by the deposit amount. No exceptions.
  • Any appointment no shows following the first appointment will be charged the $200 session fee, payable before your sessions will be rebooked.
  • All no show or rebooking fees are an additional cost on top of treatment price, regardless of which session it is or if you have fully paid for treatment. (example: included refresh sessions)

Last minute cancellation, rebooking and no show fees will still apply due to “Feeling sick and/or Covid testing”.

Parking

Each session we will require you to attend the studio for a 3-4 hour period so please organise your travel arrangements and schedule to find parking accordingly. Windsor train station is located 20M from the studio, trams stop just out front.

There is free parking on Dandenong Road 50M from the studio from 9am to 4pm – it will become a clearway from 4pm. A large paid parking area is also located 20M away from the studio, across from Windsor station for $7 full day. There is free parking on Vine ST and Chapel St surrounding the studio.

Payments

Payment costs may be split up between sessions 1 & 2 only : 50% due session 1 + 50% due session 2. Your 20% deposit will be deducted from the total balance.

  • Cash payments accepted & preferred
  • Bank transfers accepted & preferred
  • All credit/debit cards accepted – please note AMEX will be charged a 2% credit card fee
  • Afterpay in studio – must have afterpay card in phone wallet
  • Bank transfers for balances must be cleared before treatment commencement.
  • INKD SMP PTY LTD – BSB: 063162 ACCOUNT: 10770012

Payment of deposit is deemed as acceptance of all above booking terms and conditions.

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